VetPro

Terms of Service

StallWise VetPro - Veterinary Practice Management

Effective Date: October 8, 2026
Last Updated: September 9, 2026

1 Acceptance of Terms

By accessing or using VetPro (the "Service"), operated by StallWise Technologies LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including veterinary professionals, practice administrators, and staff members.

Important: By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2 Description of Services

VetPro provides a comprehensive veterinary practice management platform including:

3 User Accounts

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

4 Subscription & Billing

Access to VetPro requires a paid subscription. By subscribing, you agree to:

Refund Policy: Subscription fees are non-refundable except as required by law or at our sole discretion. You may cancel your subscription at any time, and access will continue until the end of your billing period.

Veterinarian Seats: Plans are priced per veterinarian. Every licensed veterinarian who examines, diagnoses, treats or prescribes for patients of the practice, or who signs clinical records, in or through the Service must use their own account with a veterinarian seat. Staff accounts are included without limit for team members who are not acting as a veterinarian: technicians, assistants, front desk, managers and barn staff. Staff may draft notes and records for a seated veterinarian to review and sign. Accounts may not be shared. If we find veterinary work being done through a staff account or a shared login, we may convert that account to a veterinarian seat and bill it from the date the use began.

Usage Allowance: AI features (including the scribe and voice), text messages and email are included in every plan with no per-use charge, subject to a monthly usage allowance that is sized to your plan and grows with each veterinarian seat. Any team member may use more than an even share while the practice has room. We notify the practice's administrators when 80% of the allowance is used. If the practice reaches its allowance, paid AI features and non-essential messages pause until the first of the next month; sign-in, security, payment and billing messages are always sent, part of the allowance is set aside for appointment reminders, and nothing already recorded is affected. The allowance exists to prevent automated or abusive use, not to limit normal clinical work; a practice that needs more can add usage boost blocks from the Subscription page (each adds a fixed amount to the monthly allowance for a fixed monthly price, prorated and removable) or contact us.

Price Changes: We may modify pricing with 30 days' advance notice. Continued use after price changes constitutes acceptance of the new pricing.

Free Trial: New practices may start a 14-day free trial with no card on file. The trial is offered so that a veterinary practice can evaluate the Service for its own operation. It is not offered for competitive analysis, product research, benchmarking, or the design or development of a competing product, and you may not open a trial for those purposes. We may refuse, suspend, or end a trial at any time, including where an account is opened with a disposable or unconfirmed email address, where one person opens multiple trials, or where the pattern of use is inconsistent with evaluating the Service for a veterinary practice. Trial accounts must confirm their email address before use.

Lapsed Accounts: If a free trial ends without a plan being selected, or a subscription payment fails and is not resolved within 14 days, or a subscription is canceled and its paid period ends, the practice account is locked: sign-in continues to work, but only the Subscription page (to select a plan) and the data export are available, clients of the practice may read their records and pay open invoices, and no reminders or messages are sent. Selecting a plan restores full access immediately.

Data Retention After Lapse: We retain a locked account's data for 30 days after the lock when the account never held a paid subscription, and for 90 days when it did. We email the account owner when the account is locked and again seven days before deletion. After the retention period the practice's data — including patient and client records, medical records, invoices, documents and imaging — is permanently deleted and cannot be recovered; encrypted backups age out on their normal rotation. You are responsible for exporting any records you are required to retain (for example under your state veterinary practice act or DEA regulations) before that date. We may extend the retention period at our discretion on request.

5 Data & Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. Key points include:

6 HIPAA Compliance

VetPro is designed to support HIPAA compliance for covered entities. We maintain appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI).

As a Business Associate under HIPAA, we will:

Your Responsibility: While we provide tools to support compliance, you remain responsible for your own HIPAA compliance obligations, including proper configuration of the Service and training of your staff.

7 Acceptable Use

You agree not to use the Service to:

8 Intellectual Property

The Service and its original content, features, and functionality are owned by StallWise Technologies LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Certain features of the Service, including the VetPro Voice AI assistant, are the subject of one or more pending United States patent applications.

You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes in accordance with these Terms.

Use Restrictions: Except as expressly permitted in these Terms, you may not, and may not permit or assist any person or any automated tool (including artificial-intelligence, machine-learning, or large-language-model systems, agents, or coding assistants) to: (a) copy, reproduce, record, transcribe, or systematically capture the Service's screens, workflows, user interface, layouts, text, data structures, or API responses, whether manually or with screenshots, screen recording, scraping, crawling, or any automated means; (b) reverse engineer, decompile, disassemble, de-obfuscate, or otherwise attempt to derive the source code, algorithms, data models, or structure of the Service or any part of it, including the client application code delivered to your browser or device; (c) use the Service, or any output or knowledge obtained through the Service, to build, train, inform, or improve a product or service that competes with the Service, or to create a derivative work based on it; (d) provide the Service, its content, or descriptions of its screens or functionality as input, prompts, or training material to any AI, machine-learning, or code-generation system for the purpose of reproducing or imitating the Service; (e) access the Service to monitor its availability, performance, or functionality for competitive purposes, or publish benchmarks or comparisons without our written consent; or (f) remove, alter, or obscure any proprietary notice, reference code, or identifier embedded in the Service or in data the Service generates.

The Service, including its user interface, workflows, screen designs, text, and client and server software, is protected by copyright, trade secret, patent, and other intellectual property laws of the United States and other countries. We log account activity and will use those records to enforce these restrictions. Any breach of these Use Restrictions is a material breach of these Terms that will cause us irreparable harm for which monetary damages are an inadequate remedy; we are entitled to seek injunctive relief in addition to any other remedy, and nothing in these Terms prevents us from seeking such relief in court.

Your Content: You retain all rights to the content you submit to the Service. By submitting content, you grant us a license to use, store, and process that content to provide the Service.

9 Limitation of Liability

To the maximum extent permitted by law:

Some jurisdictions do not allow limitations on implied warranties or liability, so these limitations may not apply to you.

10 Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination:

11 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Continued use of the Service after changes constitutes acceptance of the modified Terms.

12 Text Messaging (SMS) Program

StallWise VetPro sends text messages on behalf of veterinary practices to clients who have agreed to receive them. By opting in you agree to the following:

13 Contact Information

If you have any questions about these Terms, please contact us: