Help Center

To reset your password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure link to create a new password. The link expires after 1 hour for security purposes.

Navigate to Inventory & Staff > Staff Management and click "Add Staff". Enter their details, role, and a temporary password — share it with them securely and they set their own on first login. Roles control which pages and actions each staff member can use.

Our appointment system allows you to view availability, book appointments, send reminders, and manage your schedule from one dashboard. Booking is conflict-checked so double-booking a vet is prevented, and clients can book online through the client portal — those visits land on your calendar automatically.

Yes! VetPro is a Progressive Web App (PWA) that works on any device. Simply visit our website from your mobile browser and add it to your home screen for an app-like experience. All features are fully responsive.

Subscriptions are billed by credit card (Visa, MasterCard, American Express, Discover) on a month-to-month basis. Your practice's own client payments run on Stripe — cards in person, by payment link, or in the client portal.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't charge cancellation fees.

Security is foundational. VetPro encrypts sensitive data at rest with AES-256 and all traffic in transit, with role-based access control and audit logging across every portal. The platform was designed and developed in line with HIPAA privacy and security standards, and is security-audited and certification-ready — formal third-party certifications such as SOC 2 have not yet been completed.

Any practice administrator can run a one-click full-practice export (Settings & Tools > Advanced Tools) — clients, patients, records, invoices, and documents in open formats (CSV plus a files ZIP). You own your data and can export it at any time, at no charge.